FAQ

• ? Do you provide free sample?

  We don't have free sample, we sell hair directly from stock so it is all finished full bundle,which is 90-100g.

• ? How do I order?

  Contact sales rep to help with your order, whatsApp+8619802004276.

• ? Can you give me the wholesale price?

  Yes, we always provide the wholesale prices with your order, and the MOQ is 1pc.

• ? Do you provide OEM service?

  Yes we do provide customized labels and tags by your logo, which charge you extra money and it takes 3-5 workdays.

• ? How long will my hair be shipped after I place an order?

  The hair can be shipped within 12 hours after receiving your full payment. We have sufficient inventory to be sold so doesn't takes another time to produce hair, all hair is ready except custom order for wigs and customized color order.

• ? How long it takes to delivery?

  The hair will be shipped by FedEx, which is fast and safe way. Usually it takes 3-4 workdays to US, CA, UK...

• ? Can I use Po.box as the shipping address?

  We don't accept PO.box(including FPO or APO) as the shipping address, because the FedEx can't deliver to that address. We only accept the physical address as shipping address since it is door to door service.

• ? Can you provide the overnight shipping service?

  Sorry for that, we do not have the overnight service.

• ? What types of payment do you accept?

  We accept the following payment methods: PayPal, Alibaba and Bank transfer.

• ? Why is my card declined?

  Sometimes when your card is expired, insufficient balance, insufficient quota or poor credit which may have a record of chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card.