We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 14 days of receipt.

1. All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging.

2. All items must be sent back within 14 days of receipt.

3. Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.

4. Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.

5. Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.

Please note that free gifts should be returned together with the main products .After the return request is agreed, the package can be shipping back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package's shipped out. the final refund amount will be the order price misused our receiving cost like tax and processing fee,etc.

This Return Policy was created by Return Policy Template for www.ibelievehair.com